Notify the team
Text and email go to enabled, on-schedule response recipients. Voice calls follow your configured contact order.
Coordinated response
From the first alert to a person ready to help.
Bring the worker, response team and available incident context together. OnGuard follows your configured Call Down procedure so people can assess what happened and take action.
Explore the workflowConnect a responder
For a direct alert, a responder can press 1 to accept and connect with the worker. Further sequential calls stop.
Follow through
The alert remains active after connection. The worker or an authorized responder records the outcome and clears it.
Explore OnGuard
See how the response unfolds
Follow the notification and calling sequence, then review how those actions become part of the incident record.
Interactive example with demonstration data.
Your procedures guide the response.
Build the Call Down list
Arrange response contacts in the order that fits your operation. Include OnGuard users, external contacts and optional call center support according to your setup.
Account for availability
Enabled notification methods and contact schedules determine which recipients are eligible. Review the list before relying on it in the field.
Handle a missed Life Check
When a Life Check expires, the automated welfare call checks on the worker first. If the worker needs help or does not answer, the response workflow proceeds.
Keep the incident context
The worker, trigger, time, workgroup and available location help the response team assess the situation. The Timeline brings system activity and human actions together.
Choose how each contact is notified
People inside and outside your team
A workgroup Call Down list can include lone workers, dispatchers, administrators and external response contacts. Configure notification methods for each participant.
Email, SMS, MMS/RCS and voice calls
Email provides detailed alert context. SMS focuses on essential information; multimedia messages provide richer details where supported. Automated phone calls read the alert details to the recipient. Enable the channels appropriate to each contact and your response procedure.
Questions about this workflow
Does accepting a call clear the alert?
No. Accepting stops further sequential calls and connects the responder, but the alert stays active until the worker or an authorized responder clears it.
Can someone outside OnGuard be a contact?
Yes. An external contact can receive the configured notifications and automated voice calls without being an OnGuard app user.
Can we include a 24/7 call center?
Optional call center support can be included in the configured response procedure. We can review the setup and escalation path during your pilot.
Make it part of your safety procedures.
Evaluate the workflow with your own team during a free, fully supported pilot for businesses with 15+ lone workers.