Call center services with trained and certified staff ensure prompt, protocol-driven responses for optimal outcomes
Command Portal
Command Portal
Once you have chosen a Call Center support package, all Call center setup is available inside the OnGuard web-based Command Portal.
Command Portal
Once you have chosen a Call Center support package, all Call center setup is available inside the OnGuard web-based Command Portal.
Escalation Plan
Escalation Plan
Escalation Plan
Your escalation plan, available in the Command Portal, is where you define the steps provided to the Call Center dispatchers to assist in an emergency.
Call Handling
Call Handling
Call Handling
Operating 24/7/365 with certified staff trained in escalation protocols to monitor workers via web Command Portal, ensuring immediate help with E911 PSAP integration.
