Managing Command Portal Users
This article explains how to create, delete or manage admins or dispatchers in the OnGuard Command Portal.
Accessing the User Management Panel
To manage Command Portal users (i.e. adding or removing Admins or Dispatchers), click on your user icon on the top right of the screen. Depending on your user rights, you will see different menu options. Click on “Manage Users” |  |
Creating new Command Portal Users
Click on “Add User”
Click on “Add user” Add a new Command Portal User | Enter First Name, Last Name, Email Address, Phone Number. Select user type: “Portal user(Web)” Select role: Dispatch: A dispatcher can see all groups and users, can manage and respond their safety status but doesn’t have editing rights to add or remove users. Administrator: An admin has all rights of a dispatcher but can also create new admins, dispatchers or end users. Create a Password: Enter a safe password (min. 8 characters, contains a number, uppercase letter, lowercase letter, and a symbol) Organization: If you are managing several companies, adding an organization will limit the rights for this user. |
Managing a Command Portal User
Enter the name, email or phone number of the user in the field then click on the user.
Enter a name, e-mail or phone number to select a user.User information can be changed in the Name fields.
| An End User can be upgraded to a Dispatcher or Administrator selecting the role, clicking “upgrade user” and entering a password. This person will receive an email with the login information. |  Upgrade an end user to a dispatcher or admin |
Users, Dispatchers or Admins can be assigned to other organizations or groups. End user passwords can be reset in this panel. |  Assign admins or dispatchers to other organizations |
Deleting a User
Click on your user icon and then “Manage User”. Type the name, email or phone number of the user you want to delete and select the right contact. Delete the user, dispatcher or admin by clicking the red “Delete User” button.
