Fall Detection

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Fall Detection provides additional safety by automatically triggering an Emergency Alert when the app detects a fall. This article explains how to activate Fall Detection in OnGuard.

How does Fall Detection work?

This valuable feature utilizes specialized hardware sensors and dedicated firmware that are standard in most mobile devices.

When a Fall is detected, a countdown timer will pop-up on the screen allowing the user to ‘Send Now’ or ‘Cancel’. If neither “Send now” or “Cancel” are selected within the countdown timer limits, an Emergency Alert is initiated. The default countdown timer is set to 15 seconds.

The Fall Detection feature can also be used when an imminent danger is present and you don’t have time to select the OnGuard App to send a panic. Instead of pressing the Panic button on the screen, the phone can simply be dropped, which will trigger an emergency alert..

Activating Fall Detection from the Command Portal

Activate fall detection in Command Portal To enable the Fall Detection feature from the Command Portal, go to the User, Click on the Hamburger Button > User Properties > Settings > Fall Detection and move the Fall Detection switch to ON. Click ‘Save’ to apply the changes.

Activating Fall Detection in the Mobile Client

Activate Fall Detection in app To enable the Fall Detection feature in the Mobile Client, go to Settings > Fall Detection and ensure that the Fall Detection Feature is turned on.

Appearance to other users

Once the Fall Detection Emergency Alert is triggered, your status icon changes to Fall Detected .

Adjusting sensitivity for Fall Detection

Sensitivity can be adjusted for Fall Detection or Idle Detection. High sensitivity makes it more likely to trigger, Low sensitivity makes it less likely and helps prevent false alarms. Normally, the Fall Detection Alert will cancel itself if it detects you walking or bouncing the phone (indicating you are ok), but on High sensitivity the alert will not cancel itself due to movement (increasing the chance of false alarms).

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